We want customers to review their bedding with confidence. Eligible return requests must be submitted within 30 days of confirmed delivery.
To qualify for a standard return, the item must be:
- Unused, unwashed, and free from stains, odors, hair, lint, or signs of wear.
- Returned with its original labels, inserts, and packaging where reasonably available.
- In a condition suitable for inspection and resale.
- Accompanied by valid order information.
For hygiene and quality-control reasons, bedding that has been slept in, washed, altered, damaged after delivery, or exposed to smoke, pets, fragrances, or household contaminants may not be accepted.
Before returning an item, contact service@solvessas.com for instructions. Do not mail a return without authorization. Customers are responsible for securely packing eligible returns and using a traceable shipping service unless the return is caused by a confirmed store error or verified product defect.
If an item arrives damaged, incomplete, or different from the item ordered, contact us promptly with photographs of the product, packaging, and shipping label. After review, we may provide a replacement, return instructions, or another appropriate resolution.
Approved refunds are processed after the returned item has been received and inspected. Original delivery charges and return costs may be excluded unless required by law or the return resulted from our verified error.